Returns, Refund And Exchange

D’Timeless™ was created in 2019 by a group of entrepreneurs and artists to bring quality products to the world. Our brands bring out the best in us! We partner with local and national brands to bring you one-of-a-kind gifts and prints to order!

 

RETURN
30 Days Money Back Guarantee - If the Item arrives damaged or the design is not as depicted, simply return it to us for a full refund or we will send you a replacement free of charge as long as the request is made within 30 days of delivery.

To start a return or exchange, you can contact us at hello@dtimeless.com

REPLACEMENT & REFUND
Due to hygiene reasons and the fact that our products are customized, we do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:
 

Significantly different from the description or sample shown to you;
- Damaged due to the fault of our factory or the carrier;
- Not what you ordered;
Please note that with other cases (not mentioned above) we only offer partial refunds (excluding shipping fees)

Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

To file a claim, please send us an email to hello@dtimeless.com and include the following information (this is a must):

Order number
Video/ photo of the defective product
- If your claim is in regards to a printing error, please include photographs of the error. 
- If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of the affected garments.

Full delivery address
Contact telephone number
Our support team will review the photos/videos you sent of the defective item and if your item is eligible, we will resend the product to you at no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).
 

INCORRECT ADDRESS
For orders shipped to the wrong address due to a customer inputting the incorrect address:- We are not responsible if your order gets delivered to the wrong address or returned to sender
- The customer must cover the cost of ordering replacement items.

Your credit card will be automatically charged for all applicable sales taxes; however, it is your responsibility as a customer to report any purchases of tangible personal property that have not been taxed by us and pay sales or use tax on those purchases unless exempt under local state law. If you are shipping outside of the US, once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes levied by the country to which you are shipping in order to release your order from customs. International duties and taxes will be marked “Bill to Recipient.” We are not responsible for orders not accepted due to failure to pay duties and taxes. International shipping, duty, and taxes are non-refundable in the event of a return/exchange.