Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Custom Orders - Custom design orders cannot have the price of admin and message card creation refunded. The refunded amount for these orders will be that of any standard design.

D'Timeless  will not be held responsible for lost items due to incorrect information being provided by the consumer. In the event that incorrect shipping information is given and an item is not delivered as a result, we cannot process a refund. If you need to correct any of your details after making a purchase, you can notify the team at

We do not allow refunds on gift cards/certificate products.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at